You will receive an email from us when we dispatch your parcel. Please check your spam folders for emails from our Online Store as the email is automatically sent. Please note any orders consisting of an item that requires printing may take an additional 2 days to dispatch from our warehouse.
We cannot guarantee delivery on a specific date but a guide to times is below.
Please note if you request your parcel to be left in an unsecured location we are not responsible should your parcel “go missing” from that location.
We do not offer deliveries on a Sunday or holidays.
Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item’s description page. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.
Depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are trackable to the destination address.
The majority of our orders ship from our stores located in Lansdowne, Pennsylvania and Philadelphia, Pennsylvania. However, some items may ship directly from our manufacturer.
U.S. Mainland Deliveries
U.S. Express Delivery – $24.99
Orders must be placed before 12pm for delivery in next 1-2 working days. Please note orders placed after 12pm on Thursday will not be dispatched until the following Monday.
U.S. Standard Delivery – $6.99
Please allow 3 – 7 working days from the time the goods leave our shop.
Free U.S. Standard Delivery On Orders Over $99
Please allow 3 – 7 working days from the time the goods leave our warehouse. Selected Postcodes.
Click & Collect – Office Store & Stadium Store
Orders will be ready within 3 working days of placing and you will receive an email when your order is ready for collection.
To collect your order please come to the Click + Collect Collection Point in the Stadium Store or Office Store with your order confirmation email and photographic proof of identity (passport or driving license).
Please note on 3pm KO Saturday match days you will only be able to collect your Click and Collect order prior to 1pm. Evening games with a 6:45pm kick off you will only be able collect orders prior to 3pm. Other match days and events are subject to change.
Orders must be collected within 14 days of receiving your confirmation email.
International Standard Delivery – Prices Vary
Please allow 3 – 10 working days from the time the goods leave our warehouse.
Price dependent on the weight and volume of your order.
For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred in the delivery time due to customs withholding your order for whatever reason.
Please note if you request your parcel to be left in an unsecured location PLSFC will not be responsible should your parcel “go missing” from that location.
Please note if you place an order and then subsequently refuse delivery as you will not pay the relevant customs and duty tax for your nation’s import duties or any other levied charge, Philadelphia Lone Star will not refund your goods or postage charges.
What happens if my delivery has not arrived
Please allow 7 working days (10 days for International) before you contact us regarding a ‘non’ delivery. After this time, please email email@example.com detailing full name, address and order number. Please allow 2 – 5 working days to track your parcel and for us to communicate back to you.
Different Stock Availability
If you have selected items with different availability times then we will dispatch your order when all items are ready or alternatively you will need to place to separate orders.
Dispatching of Orders
Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:
- Pre-Orders – Products on pre-order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website, again if you require other items before the pre-order date you will need to place a separate order.
- Credit Card Checks – Sometimes we may need to make additional checks on your credit card which could delay your order.
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
Please note that we do not ship to PO Box Addresses as your parcel must be signed for.
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.